Posts Tagged ‘Business systems’

Business Lessons from The Biggest Loser TV Show

One of my favorite shows is The Biggest Loser. Why? Because it’s one of the most inspiring things you can see on the tube. In this article I’m going to parallel the contestants and what they go through with you – my entrepreneur tribe. As you watch their journey, I’ll show you how you can be reenergized in business.

Let’s start at the beginning. The Biggest Loser contestants have it tough. So much tougher than we “normal sized” folks do. Why? Because they can’t hide. If you look at them with 100 extra pounds on their frames, you could assume that there is something not working in their lives.

That’s the good and the bad news for them. The good is that it doesn’t allow for slipping into denial because their pain or dysfunction is publicly visible. And maybe that makes them just a bit luckier in some ways.

Luckier? You are probably well aware that if you pull the curtain on some of the success teachers, actors or athletes, they are hiding many, many things. Maybe they are hiding the fact that they aren’t really making the money they claim. Or perhaps it’s that they are having personal or relationship issues themselves.

I think that when we are in the public eye – and as an entrepreneur you are in the public eye – the tendency is to want to put just a bit of ‘spin’ on the less-than-great elements in your life. It’s hard to step up and be authentic about the challenges you have gone through or the things that haven’t worked when you have the ability to put the nice suit on, crank out a few more happy tweets, and just go about the business of not dealing with what’s real.

biggest_loserBut not my Biggest Losers…nope. They bare it all, and on national TV. As the saying goes, “The only way around is through.” These folks work through their issues to get to the healthier, happier, and beautiful person underneath. Week after week they face their fears, get pushed past their limits, and find strength in themselves that they never dreamed existed.

Isn’t that what the entrepreneurial journey is about? That’s how I have experienced it this last year, and I want to share my formula with you, so you too may have the business that brings you joy.

It’s about having D.A.T.E.S with your destiny –

D – Decide to change – The contestants first have to come to a place where they decide that they can no longer continue to keep living in this way. What do you need to decide? How about that you will have more fun in your business? Maybe it’s that you will finally give yourself permission to put yourself more fully into the work you do. Or perhaps that 2010 will finally be the year that you bite the bullet and get the team support you need so that you can devote yourself more to doing the work you love. Whatever it is for you…DECIDE! Repeat that to yourself over and over and over…”I am deciding to ______________, or I have decided ________________.” There’s power in that!

A – Assess what’s true – within the first week on the ranch where the Biggest Losers stay for the duration, they are giving a full battery of tests to determine their level of health and fitness. This is where many of the final shreds of denial fall away for these courageous souls. Last season a woman who was 49 years old tested out at about 61 which shocked the heck out of her. Some times we want to run from the parts of our business (and life) that are a bit messy. We don’t want to see that maybe our books aren’t in order, or that we haven’t been charging what we should, but by not looking at that, it still has power over you. How about this….”You can’t grow what you don’t know.”

Here are a few things you should be assessing for the health of your business –

Your marketing: how frequent and how effective is it?
Your follow up: is it automated?
Your billing: is it done on time?
Your books: are you getting up to date P & L’s and reviewing them regularly.
Your wealth plan: is it growing?
Your networking: are you making new connections and building powerful relationships?
Your offerings: does your market want something new for this year?

Have the courage to make a list of all the things you want to assess and have courage to tell yourself the truth.

T – Train with the Best. If you have seen the show, there are two very different strength trainers who work out the contestants. One is a very open-hearted guy named Bob, who clearly loves the contestants and shows that. The other is a kick-butt gal named Jillian, who is also very much there for them, but does it in a ‘boot camp’ way that calls them out when they are giving up on themselves. She screams and doesn’t let them off the hook, and while I’d probably be a mess of tears, her “in your face” style does the trick of helping the contestants to remember why they are there.

So let’s replicate their success. Who do you train with? Who calls out your brilliance, even when you can’t see it for yourself or are too tired to go on? Who loves you, supports you, designs exercises for your growth, and is there cheering you on? Every great athlete has multiple coaches. You just cannot expect to grow your business without training with the best, so in 2010, make it your #1 priority to find the best coach or mentor out there and let them get their hands on your business the way Bob and Jillian do for the contestants. You’ll love the results!

E – Enhance Your Environment – The contestants live on “The Ranch” which provides an environment for success. Thomas Leonard, the Father of Coaching used to say, “Environment is stronger than will” which means that a well constructed environment can pull you forward, while will is something you have to push and work at. An example of a powerful environment could be a mastermind group. You just show up, plug in and get new inspiration. Another one would be to design your office so that you feel energized just being there versus dragged down by clutter. There are environments in what sort of things you are reading and taking in. Are you surrounded by thoughts and ideas that enliven you and bring out your best? If not, change it.

S – Step up and Play Big – The final contestants of the Biggest Loser all get a makeover and then biggest_winner their families (who have not seen them in months) get to see the new person that has emerged. The metamorphosis is unbelievable. That’s what I want for you. To step up. Do the thing you have been afraid to do. What part of your business could you make over? Maybe that website that has been languishing could use a revamp. How about adding some teleclasses to your offerings to showcase your brilliance. Or let’s get crazy here….why not write that book you have been talking about for years?

It doesn’t have to be a complete business overhaul, but you have to start somewhere. Ask yourself these questions…

What are three things I could do that would energize my business and my spirit?
What help/support would I need to pull that off?
What results would I like to see as a result?
When will I get started?

There you go. My thoughts on how you can be The Biggest Winner!

Be sure to leave a comment on what you are going to do on the blog, and know I’m here to support you. (Not like Jillian, but I’ll for sure hold your greatness ’til you can see it.)

Trying to get new clients? Take better care of the ones you have

Tonight I interviewed Dr. Ira Bloomfield for his teleseminar about the top four marketing mistakes physicians and urgent care owners make.  He did an awesome job and one of the points he talked about what the chase for always trying to get new people in the door, at the expense of keeping happy your old customers/clients/patients.

Let’s look at this…

Most business owners spend the bulk of their marketing time and money on trying to find ways to get new folks in the door.  But do you know who your very best sales force is?  The loyal folks that are currently your clients.  These are the ones that you should be spending your money on so they know that you appreciate them.

Now for the biggie – do you regularly ask your clients to refer to you?  Do they even know you want to take on more business?  (This is where some business owners start squirming…this asking for the referral part.)

You can do it a few different ways.  The best is in person.  Say you are speaking with your client and they tell you how much they have gained from doing business with you.  In that moment, you ask, “Do you know of two other people who would like to get these results as well?”  Notice I said to ask for a specific number.  If you ask for “anyone you know” that is too broad.  Give them an easier time by asking for one or two names.

The next way is the more indirect way.  You can write up a short blurb in a newsletter, or send out a mailer with a few business cards. Telephone-results Think about how people love to share when they find a great resource.  Why would you happy clients not want to tell others about  you?

According to Ira, you sort of owe it to the world to get your work out there, and most of your clients would love to share what great service you gave.  Your task?  To get up enough courage to create a referral system and begin to ask.

Another way to get some momentum in your biz?  Go back through your old customer list.  Again, no use in using the resources you have with trying to get new business if you have not made contact with folks who have used you before.  You can call, send an email, or maybe  a postcard.  The best thing to do is obviously to call and let them know you are thinking of them.  Maybe you share a new program or service, but mostly…just call to say ‘hey’ and see how they are doing.  You’ll be surprised at how many come back if you approach this with a genuine interest in their well being.

The final piece?  You’ll want to calendar this.  Make it a system, a scheduled task and a “must do” and you will begin to see some great results.

Blessings!

Making Money Doing What You Love

businessOK, here’s the deal…

You are going to spend at least one third to one half of YOUR LIFE working. So why not make it something that gives you joy?

Today’s article is about looking at your business not just as a ‘cash machine’ or a form of revenue generation, but more of something that becomes an extension of you…and your life’s mission. Deep stuff I know, but since we are gonna be putting in all those hours, at the end of the day, let’s find a way to make it matter.

Since this article is not your basic Marketing 101 type of article, I want to set up in the beginning who I’m writing to.

If you are the kind of business owner who understands that in some ways your business is like your ministry, I’m talking to you. If you feel called to fully express your gifts through your business, I’m talking to you. If it’s important to you to serve as many people as you can, I’m talking to you. And if you are passionate about leaving a legacy – then you are my people…So let’s get going…

Business as Your Ministry –

I’m not referencing here the traditional or religious sense of the word ministry. To me it means that you know that your soul’s purpose is being expressed through your business and the services that you provide. One of the definitions of ministry is “the act of serving.” You may be a coach or speaker or own a store. Your work can be done consciously or unconsciously. You can look for ways where you can show up more fully and be of greater service, or it can just be a way to collect a paycheck. You get to decide.

That’s the absolute first step. If you have the sense that your business is like your personal ministry, you stand in the knowing that you are here to serve and are committed to that. From that level of commitment and decision, everything else falls into place.

Fully Expressing Your Gifts –

We are here to make a difference in people’s lives. (OK, that may be my belief, but I like it and am keeping it!) Your business becomes effortless when you express your gifts in the world, instead of trying to be what other people want you to be. This is where fulfillment lives, where passion lives, and its cute little down the street neighbor, Fun, lives!

First you have to know what your gifts are. And a big hint…what you think is easy and comes naturally and likely gets overlooked as “Doesn’t everyone have that?” – That’s YOUR gift. Take an inventory of what you do easily that your clients are really blown away by. Notice your passion-meter. What gets you juiced to talk about or do? Show up more fully in your business and you’ll not only enjoy it more, but you’ll also attract the RIGHT kind of clients who will resonate with your unique energy, AND you’ll also make more money doing it.

Stuck on what your gifts are? Ask! Survey your clients or close friends/mastermind partners and ask what they see that you are gifted at. You will probably be surprised at what they see that you have overlooked. Next – assign a value to what they say that your gifts are. You have to really own how much impact you have, so discovering what your gifts are worth is a huge step in gaining entrepreneurial confidence! When you really get clear about how much value you bring, raising your rates and being paid what you are worth will be easy.

legacyLeaving a Legacy –

What will your footprint be? When you are gone, how will you be remembered? By the lives you touched? For the contributions you made? From the children you so tenderly raised?

Is legacy something that you strive for, or a thing that just happens when you show up and do your work in the world?

It’s my belief that sometimes we get so bogged down with the daily ‘to-do’ list that it’s easy to forget that we are here to make a difference. What would change in your business if you regularly tapped into that place in you that could hold the longer vision of what’s possible.

This legacy stuff on one hand feels a bit big and scary. But on the other hand, it can be energizing when you tap into the knowledge that your ideas and contributions will outlive you. I remember years ago meeting a copywriter and her big dream was “to be an influence.” It hadn’t occurred to me at the time that my scope was any broader that the local folks I was working with, but her soul knew that her purpose here was to influence how people thought and to help them open up to new possibilities.

What will it be for you? It’s not something I want you to ‘work’ at or stress over, but do give it some thought. If you create that new product, can you see the ripple effect? Imagine that 100 people work with you, and that work effects 10 of their friends, and five more down the road, in their networks. Can you see the endless possibilities?

So my wish for you, my dear reader, is to really do some thinking about the meaning of your business and the difference you make in the world because of it. Own your vision in a big way! We need that from you.

Email Addicts Unite!

I can see it now…..

A room full of grizzly looking, sleep deprived entrepreneurs sitting around wondering what happened to their dreams of success.

One by one they start to share their stories:

“Hi, I’m Amy.  I am an email addict.”  I sit down to work on the projects that would make me money, but every time that email alert pops in, I’m bouncing to check on who could have possibly contacted me.  So by the end of the day, I’m drained, overwhelmed, and have accomplished nothing!.”

Next is Dave, who has the tell tale dark circles under his eyes.  “Hi I’m Dave, and my life has become unmanageable as a result of the distraction of email.  My problem is that I can’t sleep until I know every email is done, sent, or responded to.  Its freaky…in fact, if I get up in the middle of the night to go to the bathroom, or can’t sleep, I will head straight to my computer to finish off the email that came in when I was away.  And can I share my biggest shame?  I secretly get a little bummed when it’s about one in the morning and I hit the send/receive button and nothing comes.  I’m a mess.”

But the saddest one of all is Ray, who sits in the corner, barely able to hold his head up.  “Hi, my story is sort of similar but it’s not just email that’s causing me to get off track and waste hours and hours and hours.  Mine is that damn Facebook and Twitter.  In the old days I’d give myself about thirty minutes to ’surf the web’ as we used to call it back then, but with the inventions like Tweetdeck, I’m screwed!  Now it takes all the energy I can muster to get anything done.  And you want to know the worst part of it?  As a coach, when I’m supposed to be listening to my clients on the phone, I secretly pop in and check on the tweets while I should be listening to them.  They are paying me good money, and I can’t even be present because I’m so addicted to distractions.  What they heck should I do?”

emailNow obviously this is a fictitious “12-Step meeting for email addicts” but many of you will read your own story in the three characters above.

The fist thing I want you to know is that you are probably (unfortunately) among the norm.  We love distractions!  Our cell phones have alarms, our Outlook tasks pop in to alert us, we get reminders of teleclasses, and all sorts of things that intrude on our space.  So what’s a ‘focus challenged’ entrepreneur to do about all this?  I have a few suggestions below.

1.  Turn off the email alert -yes….in Outlook you can stop the function that tells you every time an email pops in.  You may notice a huge void, but that’s the goal!

2.  Discover the cost of being interrupted constantly – I recently got ’spanked’ by my VA.  OK, not literally, but she scolded me because I haven’t yet contacted all the affiliates I need to promote my upcoming Happy in Business Mastermind program.  See I can tell myself the story that I’m so busy, but the reality is that the distraction of email/social media probably cost me at least a weeks worth of work in connecting with people that I need to.

3.  Schedule chunks of time for distractions – Give yourself certain hours where you’ll be on Facebook, certain times you’ll tweet, and certain times you will check your email.  It really is about discipline.   Have you planned your time?  Do you set up a schedule the night before of what needs to be accomplished, or do you just jump on the computer and just start responding to emails?  That is the kiss of death for any hope of productivity, so START NOW.  The deal is that you control your time, and not other people’s calls, requests, or emails.  Think like a singulary focused million dollar business owner.  Would they ‘twitter’ their time away?  Probably not.

4.  Purge, purge, purge -  Do you really need 67 ezine subscriptions?  Take one whole week and everything that you would be tempted to say, “I’ll get to this later” GET RID OF!!!! You can always re-subscribe, but the enormity of getting hundred and hundred of emails a day leads to overwhelm.  (Don’t want to hurt someones feelings by unsubscribing?  Here’s a trick – set up a message rule in Outlook to send their email directly to the delete folder.  That way you don’t have to see it, and they don’t have to know you left their list.)

5. Have an assistant handle your email -This is where I am.  And truthfully, I am FIGHTING this one!  Because I admit that I’m like a crazy email junkie- the more the better in my book.  But I know what it costs me in terms of productivity.  So next week my inbox will be managed by Renee, my ass-kicking VA.  Actually the email won’t even come in to my Inbox.  It may take a few weeks to sort out, but she’ll only send me the high priority items, and the rest will be handled.  Out of sight, out of mind is the key.  Why did I finally surrender here?  Because I know that I will be so much better of a business owner when I’m not distracted and hitting that send/receive button every five minutes.  I’ll be able to do my weekly newsletter, write more articles, and gosh…maybe even have a life.  What a beautiful thing!

Those are my five tips.  Shoot me an email and let me know if you have any other ideas.  (And yeah, I’ll tell Renee to deliver that one to me!)

Blessings,

4 Steps to Leveraging Your Time and Talent

“Don’t Have a Dog You Can’t Pick Up…Or A Business Too Big to Manage”
by Therese Skelly

After his recent near death experience and a VERY expensive surgery, I had to take my eleven year old dog Colby back to the vet to get his sutures out. He had eaten a stuffed Easter egg (which didn’t pass through!) so ended up having to have it removed which left an 8 inch incision in his stomach.

On Saturday morning as I was ready to get him in my van, I discovered that no matter what I did, he wasn’t going in. I’d lift, push, cajole, and basically tried everything I could do, but my 80 pound elderly, weak-in-the-hips pooch would just slide under the vehicle. It occurred to me that one of us was gonna get hurt, so I did what every smart business owner would do….I called in reinforcements! OK, the ‘muscle’ in this case was my ex who lives about a mile away. (Yeah, we have that cool kind of relationship….) One quick phone call and in a few minutes the ex popped over and said canine was comfortably in the seat on the way to the v et.

Support = success!

Now why in the world would I share this story about my geriatric dog and my need to call for help? Because it’s the perfect entrepreneur’s dilemma!

I had a ‘project’ I needed to do but didn’t have the resources to make it happen on my own. The theme for this article is to encourage you to see who can do the ‘heavy lifting’ and help you out in areas where you need some more support.

Below is my four-step process for embracing this really important principle in your business.

Step #1: Open your eyes! Take a look around at your business and where you either loose energy (bookkeeping maybe?) or where you are chronically overwhelmed, or when you know that if you just had a few key pieces in place….you’d really be able to take off. Sometimes it will be letting someone do the tasks for you, or maybe it’s the need you have to learn a new skill. For me it was social media. I knew that I wanted to jump on the latest relationship/networking building trend, but didn’t have a clue where to start. What would it be for you? Make a list…………

Step #2: Visualize! The next step is to allow yourself to imagine what would be possible if you had this piece in place. This is where the fun is. If you could design it EXACTLY how you wanted, how would it look/feel/be? My best learning style is having someone talk me through the process, because I am an auditory learner. So the perfect solution to my social media desire was to have someone go through step-by-step all the bells and whistles. I had even signed up for a couple of teleseminars with the ‘experts’ but didn’t use them as the PERFECT design in my mind was a one on one relationship with someone who would just tailor my learning. Your turn…dream big! What would you love to see in terms of support.

Step #3: Strategize! Now where do you find this person? There are two ways of doing it. The first is the ‘inner game’ way of just harnessing energy. Part of the ‘magic’ is if you just set the intention, the Universe conspires to support you. (Anyone ever watched The Secret?)

The next way is to do some research about who is out there that could ‘fill the bill’ for you in this area.

The magic for me came when I attended my coach Kendall Summerhawk’s Brand Authenticity Money and Meaning workshop in May. There I found my perfect solution! I had already known and was friends with Mary Pat Kavanaugh, but after spending three days with her, we really connected and decided that we could support each other. Guess what she specializes in? You got it….social media! She’s like the FaceBook Queen!

Now it’s your turn…after putting out the intention, create a list of where you could find the support you need and a list of who you could go to for help finding it. Don’t forget the power of your network. Ask others who they know.

Step #4: Realize! Now that you have found that perfect person, how is it going to work? What has to happen for you to put them on your team? Maybe you just need an advisory board or possibly a peer run mastermind. In either case, explore what’s the win-win for all parties involved. In my case, Mary Pat is mentoring me in FaceBook, and I help her by coaching her on her business growth and strategies that she can easily implement. < /o:p>

If you need to pay for some new team members, do a calculation about how much business you’ll need to bring in to cover the new cash outlay. Truthfully, many entrepreneurs get themselves stuck in the trap of “I can’t afford to pay anyone to help, but I’m so busy doing so much administrative stuff, that I can’t earn more money either.” If you find yourself in that conundrum, ask yourself the following questions -

  1. What’s the minimum investment I’d need to make to move forward? (Example, if you can only spend $500/month…what could that money buy you?)

  2. How long would it take for me (with the new people in place) to begin to see a return on my investment?

  3. What is it costing me to NOT have these additional resources? This could be in time, money, or just stress! Be honest here.

I’d encourage you to follow the four-step process and email me to share who your ideal support people are and how you are going about getting them because you deserve it!

WANT TO USE THIS ARTICLE IN YOUR E-ZINE OR WEBSITE? Please do! Feel free to reprint this article on your website, own newsletter or message boards as long as you include the following resource information:

©2008 Therese Skelly. Discover a simple, yet surprising secret to getting unstuck in your small business by visiting www.AcceleratingYourSuccess.com and requesting a free copy of the audio, Master Your Mindset to Be the Master of Your Business.